I'm an eBay trader - can I purchase from you?
Yes. Unlike many, we treat eBay sellers like real businesses.
Can I pay via PayPal?
As a courtesy to eBay traders and small businesses, we do accept PayPal but we do not tolerate any disputes being opened against us through PayPal due to the administration involved. Opening a dispute will result in your account with us being closed. If you have a problem or a query about your order, pick up the phone.
Do you have a minimum order value?
We do, but as of 2019 it's a mere £60 excluding VAT. The carriage fees will still apply though and - as they're fixed prices charged by the courier - it's more cost effective to place fewer, larger orders than lots of little ones.
Can I collect my order?
I'm afraid not. We do not allow members of the public on-site.
Can I pay over the phone?
We do not accept payment over the phone for security reasons. All orders must be placed via the website - it's more secure and also easier for administration purposes.
Do you offer free shipping?
Yes, shipping is free on all orders over £250 +VAT. Standard shipping on orders less than £250 is £9.99 +VAT.
Do you offer samples?
No, we do not offer samples. However, some products are available to purchase in smaller quantities on our partner site Hook & Loop Direct.
Do I need to make an account to place an order?
No, you're not required to make an account when placing an order or to view the prices on the site. However, we do recommend making an account as it will save you time at the checkout by remembering your contact and shipping details for your next order, plus you'll be able to log in and view your previous orders all in one place.